Customer Service Representative

Position             

Customer Service Representative

Department

Travel Insurance

Reports To

Senior Manager – Travel Services

Job Summary

The Travel Insurance Customer Service Representative (CSR) position reports directly to Sales & Marketing Manager.  The incumbent’s key tasks include communicating with customers face-to-face and handling reservations of the Travel Insurance section. 

Duties and Responsibilities

• Ensure that all client / customer contact is conducted in a professional and courteous manner.
• Develop a thorough understanding of the company’s Travel Insurance products in order to be able to deal effectively and informatively with clients / customers.
• Communicate effectively with clients / customers in face-to–face meetings, via telephone and email.
• Daily perform travel insurance reservation functions.
• Answering enquiries relating to Travel Insurance.
• Timely preparation of sales and related meeting reports.
• Perform other duties and special assignments as required.

Qualifications

• Bachelor’s degree or equivalent
• Work experience in Sales, Customer Service, Insurance, Administration and/or Travel is required
• Excellent oral communication, interpersonal and analytical skills. 
• The ability to plan and manage time is essential
• A friendly, service-minded, professional manner is imperative
• Computer literacy.

Travel Insurance Coordinator

Position

Travel Insurance Coordinator

Department

Travel Insurance

Reports To

Senior Manager – Travel Services

Job Summary:

The Travel Insurance Coordinator position reports directly to Senior Manager – Travel Services. The incumbent’s key tasks include assisting with general administration of the Travel Insurance section, as well as co-coordinating with Travel Consultants to fulfill the travel partners’ requirement. The position will offer internal support to the Travel Consultants, who spend more time out in the field.

Essential Job Functions:

• Ensure that all sales materials are updated at all time and coordinate with suppliers to produce all materials and sales tools as necessary.
• Develop a thorough understanding of the company’s Travel Insurance products in order to be able to deal effectively and informatively with clients/customers.
• Develop a good understanding of the Thai Travel Insurance market and competitive activity.
• Communicate effectively with clients/customers in face to face meetings, via telephone and email
• Co-ordinate a run presentation meeting or brush-up training to Travel Agency staff held at Mondial’s office or outside the company and/or organize the participation in trade show or other related fairs.
• Co-ordinate and assist to perform travel insurance reservation functions including e-mail correspondence including answering outbound calls relating to Travel Insurance.
• Manage to run marketing & promotional campaigns and travel agency incentive program on a monthly basis
• Attend to specified sales and marketing Administration tasks.
• Timely preparation of sales and related meeting reports.
• Perform other duties and special assignments as required.

Work Conditions:

Working Hours: 08.30 – 17.30 hrs.
Working Days : Monday – Friday

Location :

Head office

Qualifications:

• Age 25-30 years old, hold Bachelor’s Degree.
• Work experience in Sales, Insurance, Administration and/or Travel is required
• At least 1 year in sales and/or marketing coordinating fields
• Excellent oral communication, interpersonal and analytical skills
• The ability to plan and manage time is essential.
• The ability to prepare and make presentations effectively
• Good computer literacy in MS Office
• Proficiency in both written and spoken English is mandatory
  

Utility Review Nurse

Utility Review Nurse          

This position encompasses a variety of duties in relation to the Company’s Medical Assistance business. In essence, the Nurse will use his or her medical knowledge to assist with the handling of Medical Assistance Cases including, case management and cost containment The Nurse will carry a heavy responsibility for ensuring that treatment provided by hospitals is relevant to the case and appropriately priced and will also be primarily responsible for ensuring reviewing invoices to ensure that charges from hospitals are within accepted ranges and that all negotiated discounts are correctly applied. 

Qualifications:

1. Thai national aged between 24-35 years
2. Experience in Utility Review Nurse position
3. Good English skills are required ( TOICE 500 or Equivalent )
4. Computer Literate and able to work efficiently with Word and excel as a minimum

Sales Executive

Position: Sales Executive – Bangkok 

Description:

• To acquire new clients and maintain existing clients such as Travel agencies, Tour Operators. Build strong relationship with existing clients with high level of customer satisfactions.
• Provide support for all sales processes in preparation of correspondences, proposals and contracts. Coordinate and follow up with relevant parties to ensure that sales objectives and target are achieved. 

Qualifications:

1. A bachelor’s degree or equivalent work experience in  Travel or Airline Industry is required
2. Male/Female, aged 25 – 30 years old
3. Self-Motivated and Target Oriented
4. Excellent oral communication

Salary: 15K – 20K plus incentive 10-15K

Java Developer / Cold Fusion

Java Developer / Cold Fusion
If you love developing websites, learning new technologies, then we’ve got the job for you.

You will join the Regional IT Department of an international company and be part of a team that is designing & developing key solutions across the Asia-Pacific Region.
Your role will be to develop websites in a small team using Cold Fusion and Dot Net solution for our customers. You will be reporting to your team leader that will assign you tasks to complete.
You will be part of a team that is loaded with young IT professionals, working in a fast-paced, refreshing environment. If you think you’ve got what it takes….we’d like to hear from you.

Required Technical Skills

• Organized, committed, willing to always improve and deliver the most efficient code
• Extensive experience in Java programming
• Experience in Cold Fusion version 7 or higher is strongly advised
• Good understanding of Microsoft IIS 6.0
• Experience with ColdFusion MX Server preferred
• Able to write complex SQL queries for SQLServer 2005
• Knowledge of SOAP webservices
• Good Web Presentation knowledge (XHTML, CSS 1 to 3, Javascript, JQuery)
• eCommerce or Content Management experience is a plus
• Ability to communicate in English (spoken, written)
• Ability to work in a dynamic and fast-moving team
• Deadline oriented, ability to manage multiple projects

Email your CV to: wanachat.r@mondial-assistance.co.th

Graphic Designer / User Interface Specialist

Essential Job Functions:

• Have a creative flair and brainstorm ideas
• Provide concepts, rough sketches and draft designs quickly and efficiently
• Create user interfaces and graphic designs for computer applications
• Understand requirement documents in English
• Co-operate with Project Manager in estimation effort, developing plan/schedule and performing tasks according to the plan
• Must be self motivated, independent and able to keep to tight deadlines
• Discuss project plans with technical lead
• Perform other tasks as assigned

Qualifications:

• Minimum Bachelor degree
• Minimum 2 years of commercial experience
• Must have excellent knowledge of UI platforms and capabilities (desktop, web and mobile)
• Some knowledge of CSS / XHTML / HTML5 is advantageous
• Some understanding of software development principles and concepts
• Must be able to communicate in English
• Strong verbal and written communication skills
• Work independently with minimum supervision and be a valuable contributor in an interactive team environment

Please send us your portfolio (UI for computer software and websites only) with your resume

Email your CV to:   HR@mondial-assistance-thailand.com   or   Fax it to us:  02 305 8559

Travel Insurance Consultant

Job Title: Travel Insurance Consultant
Department: Travel Insurance
Report to: Senior Manager – Travel Insurance Service

Job Summary:

The Sales Consultant position reports directly to Sales & Marketing Manager. The incumbent has the task of generating sales of the company’s Travel Insurance products. Currently, the key area for business development is with Travel Agents and Tour Operators. The responsible person will be heavily involved in canvassing these companies in an effort to generate business. Sales to large corporate clients and development of internet sales are included in the scope of responsibilities. The Sales Consultant will be provided with promotional materials for use in presentations.

Essential Job Functions:

1. Ensure that all client / customer contact is conducted in a professional and courteous manner.
2. Develop a thorough understanding of the company’s Travel Insurance products in order to be able to deal effectively and informatively with clients / customers.
3. Develop a good understanding of the Thai Travel Insurance market and competitive activity.
4. Communicate effectively with clients / customers in face to face meetings, via telephone and email.
5. Manage a portfolio of Travel Agency and Corporate clients including maintaining a schedule of visits, presentations and follow-up in order to be able to generate sales.
6. Timely preparation of sales and related meeting reports

Qualifications:

1. A bachelor’s degree or equivalent work experience in Sales, Insurance and /or Travel is required
2. Excellent oral communication.
3. Interpersonal skill and analytical skills.
4. Be a responsible, self-motivated person
5. Ability to plan and manage time is essential
6. A friendly, professional manner is imperative
7. Computer literacy
8. Proficiency in both written and spoken English is mandatory
   

eCommerce Developer

Job Title: eCommerce Developer

Job Summary:

You will join the Regional IT Department of an international company and be part of a team that is designing & developing key eCommerce solutions across the Asia-Pacific Region. You will be part of a strong eCommerce team working on projects for various clients in the Asia-Pacific region. Your role will involve development of white-label and integrated solutions, website development and on-going enhancement of the eCommerce platform. You will be part of a team that is loaded with young IT professionals, working in a fast-paced, refreshing environment.

If you think this sounds interesting….we’d like to hear from you. Email your CV to: hr-regional-it@mondial-assistance.com or Fax it to us: 02 258 7511

Required Technical Skills:

1. Minimum 2 years in JAVA / J2EE / JSP
2. HTML and related technologies expertise, including the ability to hand code HTML (without the use of WYSIWYG programs)
3. CSS (stylesheet) knowledge required
4. Good knowledge of Javascript
5. Must be deadline oriented, highly organized and have the ability to work independently and collaboratively in a mixed environment of web development and project management
6. Possess attention to detail and a commitment to quality

Customer Service Coordinator

Job Title:              Customer Service Coordinator    

Department:         Assistance 

Report to:              Assistant to Operations Manager - Customer service 

Job Summary:

The Customer Service Representative performs a key role in the Assistance Department. The position reports in the first instance to Supervisor, with the Department headed by the Operations Manager. To be successful in this role requires developing the ability to combine judgment and good communication skills, to manage relationships with customers. Customer Service Representative are the company’s first-line in dealing with customers and to a large extent the company’s reputation rests with how well these duties are performed.

Essential Job Functions:

1.   24hr response to customer calls covering the following call types: 

             Handling Inbound call and provide 

·          General Information on vehicles i.e. type, price, availability 

·          Branch Location Complaint Management 

·          Concierge Services   

·          Marketing Promotions (Information / Support)   such as campaign offer    

             Conduct Outbound call 

·          Maintenance Reminder Calls   

·          Appointment Scheduling   

·          Invite of test drive 

·          Marketing / Promotion Support   

·          Customer Satisfaction Surveys 

2. Maintain professional communication towards customers according to the internal service standards and workflows 

3. Accurate preparation and timely submission of work reports. 

4. Proper handling of the cases in the Customer Service software applications 

5. Perform other duties and special assignments as required. 

Qualifications: 

1. Available for shift-work (including holidays) 

2. Efficient computer skills with Word & Excel as a minimum.(typing while listening would be advantage) 

3. Pleasant manner and a clear speaking voice. 

4. Good communication and interpersonal skill 

5. The ability to think quickly, remain calm and handle situations under pressure. 

6. Excellent communication skills in both Thai and English. 

7. Knowledge of other languages would be an advantage. 

8. 1 year’s work experience in customer service, automotive industry or a related field would also be an advantage. 

      Apply : recruitment@mondial-assistance-thailand.com 

Telesales

Department:               Direct Sales

Report to:                   Direct Sales Manager

We are seeking to appoint many sales staff, who will be  involved in face-to-face selling and telesales.  The planned projects involve opportunities in the Travel Industry and with 2 major clients in Roadside Assistance business.  Successful candidates will receive  a base salary and can earn good commission on sales. 

Essential Job Functions:

1.       Maximize sales potential via telephone presentation

2.       Educate customers about the nature of our products and services

3.       Create Brand and Product awareness amongst our target audience

4.       Represent the company in a friendly, professional manner

Qualifications:

1.       Minimum 21 yrs old, Vocational Degree or higher in any fields

2.       Self-Motivated and Target Oriented 

3.       Strong presentation and persuasive skills 

4.       Experience would be an advantage, but is not essential, as training will be provided

5.       English skills would be an advantage, but are not essential.

Apply: recruitment@mondial-assistance-thailand.com

Assistance Coordinator/Call Center

Job Title:                       Call Centre   

Department:                Assistance

Report to:                    Assistance Supervisor

Call Centre Agent performs a key role in the Assistance Department. The position reports in the first instance to Supervisor, with the Department headed by the Operations Manager. To be successful in this role requires developing the ability to combine judgment and good communication skills, to manage relationships with customers. 

Essential Job Functions: 

1.         Timely handling of all Technical Assistance cases.

2.         Coordination of services including liaison with the MAT Service Fleet, Contractors and Brand Dealers.

3.         Maintain professional communication towards customers according to the internal service standards and workflows

4.         Accurate preparation and timely submission of work reports. 

5.         Proper handling of the cases in the Assistance software applications

Qualifications: 

1.         Available for shift-work (including day-night as well as holidays).

2.         Age between 22-32years

3.         Efficient computer skills with Word & Excel as a minimum.

4.         Pleasant manner and a clear speaking voice.

5.         Good communication and interpersonal skill

6.         The ability to think quickly and remain calm in pressure situations.

7.         Good English skills essential. Knowledge of other languages would be an advantage.

8.         1Year’s work experience in customer service, car rental or any related field will be an advantage.

9.         Recent graduates with excellent language skills will be considered.

Apply: recruitment@mondial-assistance-thailand.com

Senior .NET Architect /Developer

Job Title:  Senior .NET Architect/Developer   
Department:  Information Technology
Report to:   Information Technology Manager

Pioneer next generation software focused on .NET development/architecture for Regional IT office.Strong methodology experience and the ability to contribute to the core architecture design from paper concepts to production and delivery are keys.

The ideal candidate must have deep knowledge of OOP and extensive experience with .NET architecture,web services and multi-tier distributed systems.

The candidate will play a key role to build applications utilizing scalable robust service oriented architectures, involving web services, .NET 2.0 & 3.x (C#), and Windows platform technologies.

Qualifications:
1. Male or Female, age 27 years old up
2. Minimum Bachelor degree in Computer Science or equivalent fields
3. At least 5 years experience in software development using .NET
4. 3-4 years experience with server side .NET and other object-oriented  
    development techniques
5. Full Life Cycle business application development experience in creating
    Client/Server applications using .NET with C# and Microsoft SQL Server  
    technologies required.
5. Experience with .NET UI platforms (WinForms and WPF)
6. Experience with .NET Web Services, WCF and multi-tier distributed
    systems
7. Working knowledge of MFC Framework
8. Working knowledge of various Relational Databases including Oracle
    and SQL Server
9. Working knowledge of Oracle PL/SQL and experience in writing stored
    procedures
10.Must be an effective communicator (written and oral), highly motivated
     and detail-oriented
11.Able to deal and handle difficult situations and work under time
    constraints
12. Work independently with minimum supervision and be a valuable
      contributor in an interactive team environment

Apply: recruitment@mondial-assistance-thailand.com